WILLIAM DULUC – AVCK
Place called “Le Teoulet”
24620 Les Eyzies-de-Tayak
06 87 86 51 16
51 avenue de la Canéda
SIRET N ° 802 729 962 00034
2 rue Kellermann 59100 ROUBAIX
SIRET N ° 424 761 419 00045
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, whose contact details are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The client acknowledges having read and accepted the present general terms and conditions of sale and the terms and conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all bookings concluded by internet, via our booking platform.
The customer chooses the services presented on our booking platform. The client acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained the necessary and/or additional information to make a reservation with full knowledge of the facts. The client is solely responsible for his choice of services and their suitability to his needs, so that we cannot be held liable in this respect. The reservation is deemed to be accepted by the client at the end of the reservation process.
Reservations made by the customer are made via the dematerialised reservation form accessible online on our reservation platform. The reservation is deemed to have been made as soon as the reservation form is received. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The client certifies the truthfulness and accuracy of the information provided. After the final choice of the services to be booked, the booking procedure includes, in particular, the seizure of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the rate booked before the validation of the booking and, finally, the validation of the booking by the client.
Acknowledgement of receipt of the reservation
Our reservation platform acknowledges receipt of the customer’s reservation by sending an e-mail without delay. In the case of online reservations, the e-mail acknowledgement of receipt of the reservation summarises the contract offer, the services reserved, the prices, the sales conditions relating to the selected tariff accepted by the customer, the date of the reservation made, information relating to after-sales service, as well as the address of the vendor’s establishment to which the customer can submit his or her complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The terms and conditions of sale of the reserved tariff specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with prepayment cannot be modified and/or cancelled. The sums paid in advance, i.e. the deposit, will not be refunded. In this case, this is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved tariff allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and may not under any circumstances be transferred to a third party, either free of charge or for a consideration.
Consumption of the service
In application of the regulations in force in certain countries, the client may be asked to fill in a policy form on arrival. In order to do this, the client will be asked to present an identity document in order to check whether or not he or she needs to complete the policy form. Any behaviour contrary to morality and public order will lead the establishment to ask the client to leave the establishment without any indemnity and or without any reimbursement if a payment has already been made. For establishments with Internal Regulations, the client accepts and undertakes to respect the said regulations. In the event of non-compliance by the customer with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and or without any reimbursement if a payment has already been made.
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate a picture as possible of the services offered, variations may occur between the time of booking and the day the service is consumed. The establishment may not be held responsible for the non-performance or poor performance of the reservation in the event of force majeure, due to a third party, on the part of the customer, in particular the unavailability of the Internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorised by the bearer’s bank. Any reservation or payment that would be irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action against the latter.
Complaints relating to the non-performance or improper performance of the reserved services must be brought to our attention in writing within eight days of the date of departure from the establishment, failing which they shall be time-barred.
The prices for the reservation of services are indicated before and at the time of booking. The prices are confirmed to the client in the commercial currency of the establishment, in the commercial currency of the establishment, and are only valid for the period indicated on the reservation platform. All reservations, regardless of their origin, are payable in the local currency of the establishment. Unless otherwise stated on the booking platform, additional services are not included in the price. Prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will automatically be passed on to the prices indicated on the date of the invoice. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of the invoice.
The customer provides his/her bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… according to the possibilities offered by the establishment’s reservation platform) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. The customer must come to the establishment with the credit card that enabled him/her to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is called a deposit. In the event of a no show (reservation not cancelled – client not present) of a reservation guaranteed by credit card, the establishment will debit the client, as a lump-sum compensation, the amount indicated in its general terms and special conditions of sale. In the event of a problem, the customer must contact his bank on the one hand and the establishment on the other hand to confirm his reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments may generate invoices/notes electronically; the original file is certified and available online at the internet address provided by the establishment.
Online payment by credit card. The validity of the customer’s payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, data entry error… In the event of a problem, the customer must contact his bank on the one hand and the establishment on the other hand to confirm his reservation and method of payment. Online payments by bank card. The validity of the customer’s payment card is checked by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, data entry error… In the event of a problem, the customer must contact their bank on the one hand and the establishment on the other hand to confirm their reservation and method of payment.
The customer is informed on each of the personal data collection forms of the compulsory or optional nature of the answers by the presence of an asterisk. The processed information is intended for AVCK. The customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer which is necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all security and data confidentiality measures for the said data transfers.
Agreement of proof
Entering the required bank details, as well as accepting these general terms and conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerised registers kept in avck’s computer systems will be kept in reasonable conditions of security and considered as proof of communications, orders and payments between the parties. The customer is informed that his/her IP address is recorded at the time of booking.
Force majeure is understood to mean any event external to the parties that is both unforeseeable and insurmountable that prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous events those usually recognised by the jurisprudence of the French Courts and Tribunals. Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the costs arising therefrom.
The service provider reserves the right to cancel the reservation when the conditions of navigation safety are not assured,
in the following 3 cases of force majeure:
Météo-France Orange alert for violent thunderstorms. Prior information http://www.meteofrance.com/previsions-meteo-france/les-eyzies-de-tayac-sireuil/24620
Vézère river level too high due to heavy rainfall. Please contact us beforehand.
Delays in airworthiness checks following strong winds. Please contact us beforehand. The hirer may change the time and date of the service with the agreement of the lessor.
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
The present General Terms and Conditions of Sale, the terms and conditions of sale of the tariff reserved by the client, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the client may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the special conditions of the rate reserved) and the present general conditions. In the event of a contradiction between the reservation voucher and the general terms and conditions, the provisions appearing on the reservation voucher will be the only ones applicable for the obligation in question. The present general terms and conditions of sale by internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of sale by internet will be put online by the establishment. As soon as the new version of the general terms and conditions of sale by internet is put online on the internet, it will automatically apply for all customers.